![]() Performance appraisal is a process and a means of setting goals, measuring and enhancing individual and organizational performance. If a peer, another employee, or even a senior leader is engaging in behaviors which are detrimental to patrons/customers, other employees, or the organization, we need to let them know the impact of their behavior. All employees should be willing and able to do the same. Leaders must be willing to provide both praise and constructive feedback to others, regardless of reporting lines. Feedback should be given with the intention of praising positive behavior and performance, ensuring that the employee understands the expectations, or identifying areas of development. They are responsible for managing employees’ job performance, holding them accountable for completing their assigned tasks, and coaching or counseling them to overcome barriers or improve performance. ![]() It is the manager’s role and responsibility to give feedback to others. Providing positive and constructive feedback is a critical component. ![]() ![]() The most effective organizations work to establish a culture of development, where people at all levels are encouraged to help others develop their skills. ![]()
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